sentact

No software or hardware is required to purchase. Sentact is an Application Service Provider which allows the customer to access the module through any web-based device. The module is hosted and maintained through Viasant’s Data Center.

By using our hosted platform, the customer is not responsible of purchasing or maintaining the server and upgrading or customizing the software. Viasant is accountable for entire module maintenance and application. In addition, the customer has access to 24 x 7 technical support and there IS Department is not inundated with another module to maintain with limited resources.

Internet Explorer 6.0 and above is recommended, however, all internet browsers can access the module.

Administrative training and training manuals are always included with each implementation. Viasant provides additional training programs depending on the customer’s budget requirements.

Data is stored in our Data Centers and also remotely backed up in a secure location. The data is protected by several components. Below are a few ways Viasant ensures the data’s integrity and safety.

Technical Safeguards

• Module and Application Audits: Viasant integrates active server agents (probes) to securely provide key information about numerous activities behind Sentact’s firewall to protect our customer’s data. This methodology enables a wide range of diagnostics which include network layer and server response, database response, database connection to integrated 3rd party modules, and unauthorized module file changes.
• Network/Transmission Security: The site is protected by HTTPS and our servers are only accessible through SSH2 by hosts allowed through firewall permissions.

Physical Safeguards:

• Viasant’s Data Center is protected through strict policies and procedures and physical security measures. The documented procedures are primarily for access control and validation, and maintenance records for the physical components of the facility. The following are physical security measures to protect the server from unauthorized users:
  • Motion Sensors
    Motion detectors set within the Data Center to provide an additional level of security.
  • Video Monitoring
    24/7 video surveillance cameras are strategically placed within the Data Center with 30-day tape backup.
  • Secure Access
    Data Center entrances are equipped with Keyless entry, passcode accessibility for entering the facility 24/7. In addition, all user access is monitored 24/7.
  • Secure Server Racks
    Sturdy steel framed EIA Standard racks provide a safe and secure environment for all servers within the Data Center.

Internet Explorer, Netscape, Mozilla and Safari.

Through any web-enabled device.

A user is created by the customer’s Top Administrator. Based on the permissions granted, the user will have the ability to access the module through the customers’ web portal.

Yes. All modules have a basic structure that allows the customer to tailor the module to their specific requirements and functionality. There are customizable tools for the customer to update many of the functions in real time. If the basic module doesn’t include the requirements, additional customizations are configured by Viasant.

Sentact’s price is composed of the following elements: implementation, training, and monthly user licenses. The implementation varies on the type of module and additional customizations. The training is dependent on the needs of the customer. Top Administrator training is always included in the implementation costs, any additional training is charged based on the type (“online” or “onsite”) and duration. The monthly licensing is dependent on the number of “users” required to utilize the module. A “user” is considered any unique individual that requires access or notifications from Sentact to act, modify, or report. All “submitter” users, which can only submit and view requests, are unlimited and no charges are applied.

Sentact implementations vary by module and customizations required. Typical implementations range from 30—60 days.