Features & Benefits
Smart Routing. Once a request is initiated, Sentact's smart routing capabilities automatically send user issues to the appropriate staff member for resolution, based upon request type and location. Time consuming steps associated with determining who should get the call are eliminated.
Auto Paging. Sentact's paging functionality enables immediate notification, with all of the appropriate request information, when a request is submitted.
Work Log. Valuable time is saved when the staff is armed with the appropriate information in the field to resolve the problem. Extensive documentation ensures that duplicity is eliminated in the resolution process.
Advanced Search. Advanced search capabilities enable quick look ups by individual, task number or task type, allowing response to issues within seconds.
Auto Task Assignment. Our module's auto task assignment and staff paging eliminate manual entries and typical administrative tasks allowing you to redirect your valuable resources.
Lowest-Price-Point Resolution. With Sentact's simple-to-use tools, the skill sets required to perform traditional trouble shooting and problem definition are significantly reduced or eliminated.
Web-Based Service. As a web-based service, no hardware or software purchases are required with Sentact. More important, no on-going support is required from your IT departments.
Streamlined Processes. Business processes can be streamlined, with costly manual tasks eliminated, data entry duplication reduced and resources better aligned with valued tasks.
"No Consultants Required". Built-in administration tools enable clients to manage Sentact, its users and reporting capabilities on their own, without third party delay and costs.
Improved Resource Utilization. With complete, up-to-the-minute information on staff workloads, time worked and tasks in the queue, our clients maximize their teams' productivity and performance.
Ease-of-Use. From the start, Sentact makes it easier and more efficient for users to process a service request. Our platform's easy to use on-line interface and simple status check capabilities make it 'simple' to request and track requests.
Communication. With a suite of communication tools, including broadcast newsflash capabilities, auto-email notifications and pager alerts, support teams and those that they serve are continually updated throughout the resolution process, minimizing phone calls and improving service standards.
Accountability. Equipping support staffs with Sentact's documentation, enhanced communications and work order tracking tools ensures that no requests fall through the cracks.
Escalation. Embedded escalation procedures ensure that the right person is on the job and that no service request goes without proper notifications. Alerts and escalations are initiated at desired intervals when resolution or response times don't meet client designated service targets.
Better Manage Your Environment
Real-Time Information. With Sentact you view real-time information on all service activities. Whether load balancing your team's workload or reporting on activity for regulatory purposes, Sentact provides critical information with a push of a button.
My Reports. Department leaders can customize their own reports utilizing "My Reports" to track service and staff activity specific to their responsibilities.
Proactive Analysis. Capturing, reporting and trending service requests allow staff to address root cause issues. Incidents can be reduced and risks are identified before they become safety incidents.
Regulatory compliance. With increasing regulatory requirements and scrutiny, Sentact offers a solid foundation for maintaining the appropriate records and providing mission critical reports.
