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Call Center Module
Sentact’s Call Center Module enables companies to centralize multiple support service departments’ requests to better serve their customers. The online Call Center automates and simplifies multiple service departments with complex processes through one user friendly portal. This Module is composed of multiple Sentact Request Management Modules that is centralized into one overall module to the requestor. The Customers no longer need to log into multiple modules or call different resources; they are directed to one source. Any type of task can be initiated, automatically routed, documented and tracked, allowing staff and management to more effectively manage their action items.
Features:
— Centralized portal for users to submit requests for multiple service departments
— Easy to use
— Centralized reporting for multiple services
— Automated smart routing and dispatching of requests
— Automated notifications and escalations via text messaging
Benefits:
— Users only need to know one module
— Capture, track and trend more data relating to your environment
— Dispatching made easier since Sentact does it for you
— Increased customer satisfaction with Sentact making sure you meet your service levels
— Increase staff utilization through benchmarking
