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Customer Care Module
Sentact’s Customer Care Module is utilized in healthcare organizations to better manage their patients and staffs concerns, compliments and complaints. Many organizations have difficulty obtaining and consolidating all necessary information and communicating the findings in an efficient manner to ensure quick resolution.
Since Sentact is tailored to the specifics of the organization, they have the ability to document the necessary information for compliance and quick resolution. As soon as the concerns are documented, they are assigned to responsible parties for follow up. Based on certain triggers, set by the customer, Sentact’s notification tools perform routine reminders via text messaging. All updates and correspondences is centrally located and linked to the ticket details.
By effectively tracking the feedback the organization can analyze the data gathered and proactively implement improvement plans. By using Sentact to document all concerns from patients and staff, the organization will increase customer satisfaction and customer retention.
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Resolve Your Issues Faster
With Sentact, organizations are able to deliver solutions to their environments quicker and more efficiently. -
Reduce Your Operating Costs
With Sentact ‘intelligence’ and its web based Module, organizations can reduce the cost of delivering service and supporting their environments. -
Enhance Your Service Delivery
Delivering superior service more efficiently and effectively. -
Better Manage Your Environment
In today’s fast pace world, having the tools to manage your environment is critical.
