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Request Management Module
Every facility has numerous support departments with different processes and functions that serve as the foundation of a successful operation. Each service areas have their specific needs and requirements to fulfill their requests and manage their resources. Many times the departments are limited in staff and inundated with requests that it is difficult to maintain them at a manageable level, which results in a decrease of customer satisfaction.
Sentact has been built to accommodate all types of processes and functions to allow the service area the flexibility to maintain their current structure, but perform more efficiently and increase customer satisfaction. Through the Request Management Module, Customers can tailor their Request Form with the specific details required to perform the tasks. From that form, the request generates text messages to the appropriate staff and operates as the dispatcher. All tickets can be automatically distributed and communicated instantly. In addition, as the tasks are performed and resolved, the requestor can be emailed status updates to keep them in the communication loop.
By enabling the service area the ability to document, communicate, track and trend their tasks they will have more control of their operations to exceed their customers expectations and maintain a successful operation. Sentact will streamline processes, produce accountability, and most of all increase customer satisfaction.
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Resolve Your Issues Faster
With Sentact, organizations are able to deliver solutions to their environments quicker and more efficiently. -
Reduce Your Operating Costs
With Sentact ‘intelligence’ and its web based Module, organizations can reduce the cost of delivering service and supporting their environments. -
Enhance Your Service Delivery
Delivering superior service more efficiently and effectively. -
Better Manage Your Environment
In today’s fast pace world, having the tools to manage your environment is critical.