Executive POV: High Reliability Needs More Than a Culture Change — It Needs Scaffolding
By: Nicholas Testa, MD | Chief Clinical Officer, Sentact I want to start with a definition, because I think it matters more than most people realize. When I talk with healthcare leaders about improving their organizations, I always come back to one fundamental question: what is healthcare, exactly? To improve something, you first must define…
Protecting Healthcare Worker’s Health & Wellbeing
The COVID-19 pandemic has had a profound impact on health systems, and particularly on the health and wellbeing of healthcare workers on the frontlines of pandemic response efforts. (1) However, it’s not just during a pandemic that organizations need to focus on their employee’s health and wellbeing. Healthcare workers have historically faced high levels of burnout and…
7 Reasons for Healthcare Leaders to Focus on Patient Experience
Prioritizing patient experience is vital for enhancing outcomes and offers multifaceted benefits for healthcare institutions. This strategic focus not only improves patient care but also bolsters operational efficiency. Explore the seven key reasons why healthcare leaders must prioritize patient experience for transformative impact. 1. Improved Patient Outcomes At the core of every healthcare organization lies the central…
Medication Errors: Why We Must Look Beyond the “Five Rights”
Medication errors are a widespread concern in healthcare, and they can have severe consequences for patients. The five rights of medication administration – right patient, right drug, right dose, right rout, and right time –have long been used as a framework for preventing medication errors. However, relying solely on the five rights is not enough…
Near Miss Reporting Software in Healthcare: A Critical Safety Tool
Near miss reporting software has become an indispensable tool in healthcare, where the complexity of modern medicine makes errors and near misses almost inevitable. What sets high-performing hospitals, clinics, and other types of organizations apart is how they respond to these events—especially the ones that almost happened. By capturing potential hazards before they escalate into adverse events, near miss…
The State of Trust in Healthcare: Insights 5 Years Post-COVID
Five years after the World Health Organization declared COVID-19 a pandemic, the reverberations continue to impact our perceptions of health institutions and trust in various societal actors. A recent Edelman Trust Barometer update sheds light on the state of trust in healthcare in the United States, the United Kingdom, Brazil, and India. The Erosion of Trust in…
Anonymous Incident Reporting Software for Healthcare
Preventable incidents are a challenge that healthcare organizations face daily. To achieve the highest possible level of patient safety and quality care, organizations need to find anonymous incident reporting software that encourages reporting and fits their unique needs. With roughly 86% of patient safety events going unreported due to fear of blame or retaliation, looking for an incident reporting software that allows…
10 Strategies to Improve Patient Experience
Patients who are not satisfied with their healthcare experience, are more likely to never visit the healthcare organization again or recommend others to visit. Not only can this hurt business outcomes, but it can also negatively affect the long-term clinical outcomes of patients. Therefore, it is crucial to continuously improve the patient experience to ensure both satisfaction…
7 Ways to Improve Hand Hygiene Compliance
To substantially boost hand hygiene compliance—a simple but crucial measure to thwart the transmission of infections—employ these seven strategic approaches in your healthcare organization. Adopting these tactics not only reinforces a culture of safety and care but also serves as a frontline defense against health care-associated infections, protecting both patients and staff. How to Improve Hand…