Building a Risk Management Framework for AI in Healthcare
Artificial intelligence (AI) is rapidly transforming healthcare, creating new opportunities to improve clinical decision-making, optimize operations, and enhance patient care. At the same time, AI introduces complex risks related to governance, patient safety, data integrity, bias, regulatory compliance, and organizational accountability. As healthcare organizations expand their use of AI, effectively managing these emerging risks has…
10 Elements of a Just Patient Safety Culture
Patient safety culture is the foundation of high-quality healthcare, requiring every member of an organization to work together to prevent harm and continuously improve care. While healthcare organizations have made significant progress in reducing preventable adverse events, sustaining those improvements depends on more than policies and procedures—it requires a strong culture where safety is prioritized,…
Embracing Empathy: The Critical Role of Kindness in Improving Patient Care
Kindness in healthcare is a powerful driver of patient-centered care, shaping the experiences of patients, families, and healthcare professionals alike. While healthcare organizations continue to navigate increasing operational pressures, fostering a culture of kindness can strengthen communication, improve trust, enhance employee wellbeing, and contribute to better patient outcomes. More than a compassionate gesture, kindness is…
The Power of Anonymous Reporting for Patient Safety & Accountability
Anonymous reporting is a valuable component of a strong patient safety culture, empowering employees, patients, and visitors to report concerns without fear of retaliation. By reducing barriers to speaking up, healthcare organizations can uncover hidden risks, identify emerging trends, and respond to safety issues before they result in harm. When supported by a culture of…
Strategies for Fostering a Culture of Psychological Safety in Healthcare
Psychological safety in healthcare is essential to building a resilient healthcare workforce and a strong culture of patient safety. When employees feel comfortable speaking up, reporting concerns, asking questions, and learning from mistakes without fear of blame or retaliation, organizations are better equipped to improve communication, reduce risk, and deliver high-quality care. As healthcare teams…
Innovative Patient Management Strategies in FQHCs: North Olympic’s Journey with Sentact
North Olympic Healthcare Network (NOHN) is a Federally Qualified Health Center (FQHC) network on Washington’s Olympic Peninsula, providing comprehensive, patient-centered care through four locations, including a mobile health clinic. Offering primary medical, dental, vision, and behavioral health services, NOHN is dedicated to expanding access to high-quality healthcare for its rural communities. This case study explores…
Proactive, Personalized, and Paperless: How Avatar Residential Detox Transformed Incident Management with Sentact
Avatar Residential Detox is a Joint Commission-accredited addiction treatment and behavioral health provider in New Jersey, offering medically supervised detox, residential treatment, and outpatient care for individuals with substance use and mental health conditions. The organization embarked on a transformative journey with Sentact to modernize its incident reporting process and strengthen safety for clients during…
10 Ways to Prevent Patient Falls
Patient falls remain one of the most common and costly safety events in healthcare, affecting patient outcomes, staff workload, and organizational performance. While many falls are preventable, reducing fall risk requires more than isolated interventions—it demands a proactive, organization-wide approach focused on identifying hazards, engaging frontline staff, and continuously improving care processes. Effective fall prevention…
Revolutionizing Event Reporting in Healthcare: York Hospital’s Transformation with Sentact
York Hospital is an independent community hospital with 48 inpatient beds and several primary and specialist practices throughout southern Maine. The hospital embarked on a transformative journey with Sentact to revolutionize its event reporting process and enhance patient safety. This case study explores York Hospital’s challenges with its former system, the seamless transition to Sentact’s…
Overcoming Complexity: How Sentact Streamlined Incident Management for United Urology Group
Sentact’s incident management partnership with United Urology Group (UUG), a top management services organization for urology practices, exemplifies their ability to tailor solutions that address specific client challenges while driving significant improvements in operational efficiency. The challenges faced by United Urology Group were deeply rooted in the limitations of their previous incident reporting software. Their…