Nothing About Me Without Me: How to Build Patient Safety From the Frontline Up
World Patient Safety Day puts a specific spotlight on health workers this year, calling on the industry to help them strengthen patient safety culture and practices. In recognition of the day, Sentact is launching the “Patient Safety Expert Spotlight,” a new series of conversations with the people building safer care, one unit at a time….
Closed-Loop Response as the Foundation of Trust in Safety Systems
Closing the loop on a safety concern is one of the clearest ways a hospital can show staff that speaking up actually matters. Yet while hospitals have invested heavily in making it easier for employees to raise concerns, many safety systems are still better at capturing those concerns than ensuring they’re acted on, resolved, and…
How to Encourage Near Miss Reporting in Hospitals
Near miss reporting is vital in hospitals because it helps identify potential hazards before they become serious safety events. By encouraging staff to report and analyze near misses, hospitals and health systems can reduce risk, strengthen safe practices, and build a culture where patient safety is continuously prioritized. What Is a Near Miss? A near…
7 Clinical Outcome Metrics for Multi-Hospital Systems
Clinical outcomes monitoring gets exponentially harder when one hospital becomes five, ten, or fifty. A health system may know exactly how many facilities it operates but ask for its system-wide 30-day readmission rate — measured the same way at every hospital — and the answer can quickly become complicated. That challenge matters more than ever….
7 Credentialing Essentials for Health Systems
Healthcare credentialing failures do not typically happen all at once. More often, they develop quietly, over time: a reappointment file stalls, a license renewal is missed, or a merger leaves medical staff operating under different bylaws and processes. By the time the problem surfaces as a compliance issue, a survey finding, or has revenue implications,…
Patient Trust in Healthcare: The Beryl Institute Video with CommonSpirit Health
Patient trust is shaped by what happens in the moments between formal surveys, rounding conversations, and organizational initiatives. When leaders and frontline teams can recognize concerns, understand what patients and caregivers are experiencing, and act on that insight in real time, patient experience becomes more than a measurement; it becomes an opportunity to improve how…
8 Reasons Hospital Rounding Breaks Down at Scale
Nurse rounding workflows are one of the simplest ideas in healthcare: check on every patient, on a set schedule, every time. They’re also one of the hardest things to keep consistent once an organization grows past a single unit. A pilot unit can make rounding work through sheer discipline. A charge nurse who cares, a…
The End of the Rehearsed Survey – And Why That’s A Good Thing
By: Chris Dube | President, Sentact CMS’ accreditation overhaul closes the curtain on survey-week theater. The hospitals that thrive under it will be the ones whose ordinary Tuesday is their best evidence. On June 12, 2026, the Centers for Medicare & Medicaid Services finalized a rule aimed squarely at the watchers themselves. Announcing the Strengthening…
Executive POV: High Reliability Needs More Than a Culture Change — It Needs Scaffolding
By: Nicholas Testa, MD | Chief Clinical Officer, Sentact I want to start with a definition, because I think it matters more than most people realize. When I talk with healthcare leaders about improving their organizations, I always come back to one fundamental question: what is healthcare, exactly? To improve something, you first must define…
Protecting Healthcare Worker’s Health & Wellbeing
The COVID-19 pandemic has had a profound impact on health systems, and particularly on the health and wellbeing of healthcare workers on the frontlines of pandemic response efforts. (1) However, it’s not just during a pandemic that organizations need to focus on their employee’s health and wellbeing. Healthcare workers have historically faced high levels of burnout and…