10 Ways to Prevent Patient Falls
Patient falls remain one of the most common and costly safety events in healthcare, affecting patient outcomes, staff workload, and organizational performance. While many falls are preventable, reducing fall risk requires more than isolated interventions—it demands a proactive, organization-wide approach focused on identifying hazards, engaging frontline staff, and continuously improving care processes. Effective fall prevention…
Executive POV: High Reliability Needs More Than a Culture Change — It Needs Scaffolding
By: Nicholas Testa, MD | Chief Clinical Officer, Sentact I want to start with a definition, because I think it matters more than most people realize. When I talk with healthcare leaders about improving their organizations, I always come back to one fundamental question: what is healthcare, exactly? To improve something, you first must define…
How to Prevent Workplace Violence in Healthcare
Workplace violence continues to be one of the most significant safety challenges facing healthcare organizations, impacting employee wellbeing, patient care, and staff retention. As incidents have increased in recent years, healthcare leaders have recognized the importance of creating a culture where employees feel empowered to report concerns and organizations can respond proactively. Effective reporting and…
Employee Rounding in Healthcare: Empowering Staff & Improving Care Quality
Employee rounding in healthcare is essential to building a strong culture of safety, improving staff retention, and delivering high-quality patient care. As healthcare organizations navigate increasing workforce challenges, employee engagement has become a valuable strategy for strengthening communication, identifying barriers to success, and ensuring staff feel heard, supported, and empowered. By creating regular opportunities for…
Building Patient Trust: Best Practices, Strategies, and Innovations
Patient trust is essential to every patient-provider relationship, influencing communication, treatment adherence, patient satisfaction, and long-term health outcomes. As healthcare organizations work to navigate changing patient expectations and growing public skepticism, building and maintaining trust has become more important than ever. By fostering transparency, consistency, and compassionate care, organizations can strengthen patient relationships while improving…
How to Encourage Near-Miss Reporting in Hospitals
Near-miss reporting is vital in hospitals because it helps identify potential hazards before they become serious safety events. By encouraging staff to report and analyze near misses, hospitals and health systems can reduce risk, strengthen safe practices, and build a culture where patient safety is continuously prioritized. What Is a Near Miss? A near miss…
Improving the Patient Feedback Process
Patient feedback is a critical driver of quality improvement in healthcare. During a typical three- to four-day hospital stay, a patient may interact with 50 to 60 employees, making every touchpoint an opportunity to influence safety, satisfaction, and outcomes. When feedback is overlooked or difficult to act on, organizations risk missed opportunities to improve care,…
Three Sentact Executives Named to Becker’s Hospital Review’s Patient Safety Experts to Know in 2026
Chief Clinical Officer Dr. Nicholas Testa, Chief Strategy Officer Heidi Raines, and Executive Medical Director Dr. Donald Lefkowits listed alongside nationally recognized patient safety leaders across the industry Becker’s Hospital Review is one of the most respected publications covering the business of healthcare. The recognition reflects the leadership all three executives bring to Sentact’s mission…
How to Perform An Effective Root Cause Analysis
Root cause analysis (RCA) is a foundational component of patient safety and continuous quality improvement. When conducted effectively, RCA helps healthcare organizations move beyond addressing individual events to uncovering the underlying system issues that contribute to recurring risks. By identifying the true causes of adverse events, organizations can implement meaningful, long-term improvements that strengthen both…
Environment of Care Rounding Checklist
The physical environment of care rounding plays a vital role in patient safety, staff wellbeing, and the overall quality of healthcare delivery. From patient rooms and waiting areas to hallways and clinical workspaces, every aspect of the care environment can influence patient outcomes, regulatory compliance, and the ability of care teams to provide safe, effective…