North Olympic Healthcare Network (NOHN) is a Federally Qualified Health Center (FQHC) network on Washington’s Olympic Peninsula, providing comprehensive, patient-centered care through four locations, including a mobile health clinic. Offering primary medical, dental, vision, and behavioral health services, NOHN is dedicated to expanding access to high-quality healthcare for its rural communities.
This case study explores NOHN’s challenges with its former incident management process, the seamless transition to Sentact’s solution, and the organization’s subsequent strides in streamlining incident resolution, strengthening accountability, and advancing a culture of safety across its growing network.
