Avatar Residential Detox is a Joint Commission-accredited addiction treatment and behavioral health provider in New Jersey, offering medically supervised detox, residential treatment, and outpatient care for individuals with substance use and mental health conditions. The organization embarked on a transformative journey with Sentact to modernize its incident reporting process and strengthen safety for clients during some of the most vulnerable moments of their recovery.
This case study explores Avatar Residential Detox’s challenges with its former reporting system, the seamless transition to Sentact’s solution, and the organization’s subsequent strides in building a stronger culture of safety, increasing event reporting, and supporting continuous quality improvement.
