Providing the best possible patient care is paramount for any hospital. That's why a 2,600-bed, multi-facility system in New York City powers its quality improvement program with Sentact's Safety & Compliance Solution. More than 1,200 leaders meet every Friday morning to perform rounds and identify, track, and resolve issues related to the quality of care and service. "This tool allows us to track and trend data as well as see what we need to focus on in the coming weeks," says Director of Regulatory Compliance and Accreditation. "Having all of this data was invaluable as we prepared for our TJC survey, but even more importantly, it helped us stay vigilant even after the survey."
From facilities management and security to food and nutrition, equipment delivery and everything in between, an 885-bed academic medical center in downtown Chicago has a complex web of support services, that it must manage. It turned to Sentact to not only streamline these services, but to also make them more effective and efficient. During the last 12 years, Sentact's Support Services Solution has been doing just that by processing more than 3 million requests, since the installation of 14 automated workflow solutions in support services at this medical center. This long-standing partnership is producing tremendous results and capturing that all-important return on investment many times over.
Just like hotels, hospitals are working to improve the patient experience with specialized services to bring the comfort of their own home to their hospital room. One such hospital is an 860-bed academic medical center in New York City, which streamlines its service recovery program with Sentact's Patient Experience Solution. Implemented in 2011, this hospital was able to reduce its Hospitality Services' costs and improve performance by streamlining processes and still providing patients with just what they need at exactly the right time.