Managing complaints and grievances can be complex. Regulations, high patient volumes, and fragmented workflows slow responses and frustrate staff and patients. Sentact ViewPoint captures, tracks, and resolves feedback in real time, standardizes documentation, and automates workflows in one streamlined process to deliver resolutions that enhance patient experience and outcomes.
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A Simplified Approach
Sentact streamlines complaint and grievance management by automating alerts, tracking resolutions, and centralizing documentation, providing actionable insights that enable quicker issue resolution, stronger compliance, and a better patient experience.
Collect complaints, compliments, grievances, occurrences, and improvement ideas from patients, visitors, and staff anywhere via web, mobile, kiosk, QR, email, or staff-submitted forms. Sentact supports streamlined intake for all feedback types, improving response rates and engagement.
Track complaints end-to-end with time-integrated workflows that auto-acknowledge, categorize, and route issues by location, severity, or department. Built-in SLA timers, reminders, and escalation ensure timely, compliant follow-up while reducing staff burden.
Manage grievance records from any device with push notifications, attachments, and complete audit trails. Oversight dashboards and alerts provide visibility into pending and resolved issues, giving teams confidence in compliance and resolution.
Automatically maintain federal and state compliance with template-based responses, secure document storage, and alerts. Track every complaint with interactive dashboards and dynamic analytics that reveal trends, reduce repeat issues, strengthen patient safety, maintain security, and mitigate risk.
Turn concerns into meaningful opportunities. Consistent, compassionate handling builds trust and improves outcomes, empowering staff to resolve issues confidently while giving leadership real-time visibility to act, track trends, and keep patients and teams fully informed on progress timelines.
Built for patient experience and regulatory teams
Consistently ranked the market leader for Healthcare Safety, Risk, and Compliance Management Software, with 100% of customers saying they’d buy our product again.
Testimonials
Don't just take our word for it. See what healthcare leaders are saying about Sentact.
“Appreciative of our partnership. Glad to see our teams continue to innovate together to the benefit of our patients.”
“As a new Patient Experience Lead, the Sentact team has been incredibly helpful in learning how to navigate the system for valuable insights regarding nurse leader rounds and interdisciplinary rounds at my hospital. I appreciate the collaboration to support patient care using the various tools available on the program.”
“Sentact has been the best vendor partnership I have ever been a part of.”
Resources
Expert advice and practical tools to help your team drive measurable improvements in safety, quality and patient experience.
Book a demo and see how Sentact can improve the patient experience for your organization.
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