Managing complaints and grievances can be complex. Regulations, high patient volumes, and fragmented workflows slow responses and frustrate staff and patients. Sentact ViewPoint captures, tracks, and resolves feedback in real time, standardizes documentation, and automates workflows in one streamlined process to deliver resolutions that enhance patient experience and outcomes.
Sentact streamlines complaint and grievance management by automating alerts, tracking resolutions, and centralizing documentation, providing actionable insights that enable quicker issue resolution, stronger compliance, improved outcomes, and a better patient experience.
Collect compliments, complaints, grievances, occurrences, and improvement ideas from patients, visitors, and staff anywhere via web, mobile, kiosk, QR, email, or staff-submitted forms. Sentact supports streamlined intake for all feedback types, increasing response rates and engagement.
Track complaints end-to-end with EHR-integrated workflows that auto-acknowledge, categorize, and route issues by location, severity, or department. Built-in SLA timers, reminders, and templates ensure timely, compliant follow-up, while closed-loop tracking guarantees full documentation, communication, and resolution.
Manage grievance records from any device with push notifications, attachments, and complete audit trails. Oversight dashboards and alerts provide visibility into pending and resolved issues, giving teams confidence in compliance and resolution.
Automatically maintain federal and state compliance with template-based responses, secure document storage, and alerts. Track every complaint with interactive dashboards and dynamic analytics that reveal trends, reduce repeat issues, strengthen patient safety, maintain readiness, and mitigate risk.
Turn concerns into meaningful opportunities. Consistent, compassionate handling builds trust and improves outcomes, empowering staff to resolve issues confidently while giving leadership real-time visibility to act, track trends, and keep patients and teams fully informed on proper timelines.
Book a demo and see how Sentact can improve the patient experience for your organization.
