With the Sentact Feedback solution, empower patients, visitors, and staff to share real-time insights from anywhere in your facility - patient rooms, waiting rooms, nursing stations, staff break rooms, etc. - and turn those insights into action to proactively drive improvement across your organization.
You can’t improve what you can’t see. Feedback captures the moments traditional rounding misses from hallway interactions to quick wins through kiosks, text/email, QR codes, and customizable surveys. Anytime, anywhere, anyone can speak up, giving leaders actionable insights that elevate patient satisfaction and experience.
Collect real-time insights through kiosks, QR codes, text, and email - mobile-friendly, multilingual, and anonymous or identified. Gather feedback across patient rooms, waiting areas, and nursing stations on quality, communication, wait times, and satisfaction. Flexible workflows link responses to service lines, turning each interaction into actionable lasting improvement.
Transform raw feedback into real-time insights with role-based dashboards, sentiment analysis, and trend tracking. Monitor key metrics such as response volume, NPS, CAHPS-adjacent signals, and time to resolution. Identify improvement opportunities by location, provider, or service line, and track progress over time with clear, actionable intelligence.
Feedback routed directly to the appropriate leader, team, or department based on location, topic, or priority. QR codes and surveys trigger action items instantly, ensuring issues are addressed quickly with full accountability and audit trails. Turn feedback into fast, trackable results with alerts linked to specific response types.
Real-time feedback gives patients a voice, making them feel heard and valued. Quick resolution of safety or service issues builds trust and confidence. Transparent communication and visible action boost satisfaction, engagement, and loyalty, creating a smoother, safer, and more positive overall patient experience.
Celebrate achievements and spotlight performance with fast, self-directed feedback. Anonymous or identified input keeps staff comfortable sharing insights, while recognition workflows reward excellence and drive engagement. Track every insight, reduce administrative work, and build a culture of continuous improvement.
Capture real-time insights without time-intensive rounding. Strategically placed kiosks in break rooms, nursing stations, waiting areas, lobbies, checkout zones, and diagnostic spaces make it effortless for staff and visitors to share:
Deliver smarter, more connected experiences with text and email. Connect with patients before, during, or after care, and reach employees anytime to capture meaningful insights, including:
Capture feedback instantly and turn it into action, anytime. Place QR codes on food tray cards, lobby bathrooms, department doors, and more. A quick scan gives leadership a direct line to:
Book a demo and see how Sentact can improve the patient experience for your organization.
