Every day, hospitals face hundreds of small but critical issues that slow operations. Sentact’s OnDemand virtual service center lets staff report problems in seconds, routes them automatically, and ensures fast resolution, while giving leadership a real-time view into patient safety and satisfaction.
A single virtual service center - for clinical care, facilities, and support services - to drive faster resolutions, fewer handoffs, and better outcomes for patients and staff.
Capture any safety, service, or support issue in real time from any device—during audits, tracers, bedside rounds, or wherever issues arise in the facility. Reduce delays and improve responsiveness, communication, and care coordination by managing everything in one place.
Built-in alerts, SLAs, and reminders ensure nothing falls through the cracks, while tasks are automatically assigned, dispatched, and escalated based on location, category, and priority. Workflows move seamlessly across departments, eliminating manual handoffs and lost requests.
Track every issue from submission to resolution with live dashboards, trending analysis, and task-level visibility. See patterns by unit, shift, service line, or task type to prioritize improvements, optimize staffing, and make data-driven decisions, turning daily issues into measurable, lasting results.
From service recovery and clinical support to facilities, engineering, EVS, linen, and equipment requests, manage your entire hospital from a single, centralized system. Nothing falls through the cracks and every team knows exactly what requires attention.
Unify your systems and eliminate workflow gaps. Seamless interoperability with clinical, operational, and facilities platforms, including SSO, EHR, CMMS, and other key tools, streamlines routing, reporting, and efficiency across every department.
Track progress with real-time dashboards and reports. Identify trends by unit, shift, or service line; prioritize fixes and inform staffing and process improvements.
Book a demo and see how Sentact can improve the patient experience for your organization.
