Stop managing experiences; start transforming them. When feedback, data and workflows live in one place, proactive teams become the norm. We help you close the loop faster and deliver exceptional experiences at every touchpoint. Centralize feedback, automate service recovery, and gain proactive, real-time insights to continuously elevate patient experience and outcomes.
As a patient experience leader, you unite empathy and strategy to create environments where patients feel heard and staff are empowered to deliver their best. Every day, you balance patient needs, team priorities, and a constant stream of feedback, while resolving challenges, tracking trends, and making every interaction meaningful.
Sentact is built for leaders like you. From a single, centralized platform, you can streamline workflows, turn insights into action, celebrate successes, address service recovery in real time, and prioritize actions that move HCAHPS, experience, and quality metrics.
Unlock the full potential of every patient interaction and create improvements your organization can see and feel.
Capture feedback instantly and receive real-time service recovery alerts. Spot trends early, prevent issues before they escalate, and make smarter, faster decisions, elevating patient experience at every touchpoint without waiting for quarterly reports.
Transform the entire patient experience process from rounding and QR-code feedback capture to service recovery, employee recognition, and initiative-based rounding. Integrated with real-time census data, Sentact automates follow-ups and drives meaningful improvement.
Move beyond one-size-fits-all care. Leverage a library of 3,000+ best-practice templates and questions to craft personalized experiences that make every patient feel seen, heard, and valued, while boosting HCAHPS scores and staff engagement.
Recognize and reward excellence. Built-in recognition workflows and notifications highlight staff achievements, reinforce exceptional care behaviors, and boost morale across your team.
Manage complaints and grievances seamlessly. Track, resolve, and communicate every issue in one platform, turning challenges into opportunities for improved care and stronger patient relationships.
Track what moves the needle. Elevate HCAHPS scores, highlight measurable improvements across your system, and turn patient experience initiatives into meaningful results for patients and organizational performance.
"As a new Patient Experience Lead, the Sentact team has been incredibly helpful in learning how to navigate the system for valuable insights regarding nurse leader rounds and interdisciplinary rounds at my hospital. I appreciate the collaboration to support patient care using the various tools available on the program."
Patient Experience Lead
Nationally ranked health system serving the community of the New York metropolitan area.
“Sentact has been the best vendor partnership I have ever been a part of.”
SVP of Patient Experience
National nonprofit health system with a strong presence in the Midwest and West.
"Appreciative of our partnership. Glad to see our teams continue to innovate together to the benefit of our patients."
VP Support Services
Nationally ranked health system serving the community of the New York metropolitan area.
Book a demo and see how Sentact can improve patient experience for your organization.
