Insights to Accelerate the Pursuit of Exceptional Care 

Expert advice and practical resources to help your team drive measurable improvements in safety, quality and patient experience 

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The Problem With Traditional Patient Experience Practices In the dynamic landscape of healthcare, Patient Experience stands as a cornerstone of quality care. Traditional Patient Experience practices, although effective, have obstacles that can prove to be a challenge for facilities to overcome. Disjointed communication, overworked caregivers, and a one-size-fits-all approach to Patient Experience can be detrimental…

Preparing for a regulatory survey can be a daunting, and at times, overwhelming task; but there are steps you can take ...

Improving CMS Facility Ratings

Mitigating Findings From Accreditation Surveys Healthcare has placed a larger emphasis on providing personalized patient care then ever before. While this ...

It is estimated that only 5 – 10% of U.S. hospitals mandate screening of late career physicians. Some hospitals assert that ...

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National Nurses Week May 6th to 12th is National Nurses Week in the United States, a time to celebrate and appreciate ...

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Patient Experience Innovations Patient Experience Week is the celebration and recognition of all teammates and platforms that work together to influence ...

What Is Patient Safety Awareness Week? Patient safety is a critical aspect of healthcare, and Patient Safety Awareness Week is an ...

Do you have a devastated care team that is struggling to understand how and why this unexpected tragic outcome occurred? External ...

An early, proactive review can help hospitals avoid pitfalls that can plague new neurointerventional services. ...

Failure to properly ensure physician current competency during the credentialing process can leave a hospital vulnerable to potential litigation. ...

Make sure your OB Hospitalist program’s communication channels are clear, open, and optimized. ...

In the last few years, the Centers for Medicaid and Medicare (CMS) has increasingly set its sights on investigating Emergency Departments ...

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